Shipping Policy
Processing Time
All orders are processed within 10 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive a notification once your order has been shipped.
Shipping Rates & Delivery Times
We offer the following shipping options:
1. Domestic Shipping (Within India)
- Standard Shipping: FREE (5–8 days) for orders of INR 5,000 and above
- For orders below INR 5,000, shipping charges: INR 250
2. International Shipping (Outside India)
- Standard International Shipping: USD 25 (10–15 days)
- Express International Shipping: USD 40 (5–7 days)
Note: Delivery times and shipping charges may vary depending on the shipping destination and courier service.
Free Shipping
We offer free standard shipping on orders over INR 5,000 within India.
Shipping Restrictions
We currently do not ship to restricted regions/countries as per company policy in force at the time. Please note that some items may be subject to additional restrictions due to customs regulations.
Order Tracking
Once your order is shipped, you will receive a tracking number via email so you can track your package in real time.
Customs, Duties, and Taxes
International orders may be subject to customs fees, duties, or taxes based on your country's regulations. These charges are not included in the product price or shipping cost and are the buyer's responsibility.
Delayed or Missing Packages
If your order is delayed beyond the estimated delivery time, please contact us at shop@futaaba.com with your order number for assistance. We are not responsible for delays caused by customs, weather conditions, or other unforeseen circumstances.
Returns and Exchanges
For information about returns and exchanges, please visit our Return and Refund Policy.
Customer care & grievances
Customer care: shop@futaaba.com · +91 89556 32853 · WhatsApp +91 97991 83333.
Grievance Officer: Shelly Bansal (Founder). Full contact details and timelines are on our Legal Notice.
Contact Us
If you have any questions about our Shipping Policy, please reach out to us at shop@futaaba.com or through our Contact Us page.