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Frequently asked questions
Ordering & payment
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How to buy
Browse the catalogue, confirm the piece and price on WhatsApp, then pay and share your payment proof with your shipping address.
Experience , Pay , Contact
Why WhatsApp first
Many pieces are limited or one-of-a-kind. We check that your chosen textile is still available before you pay.
Futaaba Promise , Pay
Official payment
Pay via Razorpay @futaabafashions , or a payment link we send you. Use only the amount we confirm. We never ask you to pay a different handle, UPI ID, or number.
Pay securely
Listed prices
Prices online are indicative until we confirm on WhatsApp. Handloom colour, weave, and finish can vary slightly; screens may differ from the cloth in hand.
Legal Notice
Shipping
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Processing
Within 10 business days (excluding weekends and holidays) after confirmation. You are notified when the order ships.
Shipping Policy
India — standard
Free for orders INR 5,000 and above (5–8 days). Below INR 5,000: INR 250.
Shipping Policy
International
Standard USD 25 (10–15 days); Express USD 40 (5–7 days). Timing may vary by destination and courier.
Shipping Policy
Tracking
A tracking number is emailed after dispatch.
Shipping Policy
Customs
Any international duties or taxes are the buyer’s responsibility and are not included in price or shipping.
Shipping Policy
Delays
Write to shop@futaaba.com with your order number. Delays from customs, weather, or unforeseen events are outside our control.
Shipping Policy
Returns & refunds
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Return window
You have 5 days after receiving your item to request a return.
Refund Policy
Condition
Unworn or unused, with tags, in original packaging, with receipt or proof of purchase.
Refund Policy
How to start
Email shop@futaaba.com. Returns go to B-110, Balaji Marg, Hanuman Nagar, Jaipur, RJ, 302021, India. If accepted, we send a return label. Parcels sent without a prior request are not accepted.
Refund Policy
Damage / wrong item
Please inspect on arrival and contact us within 3 days if something is defective, damaged, or incorrect.
Refund Policy
Not returnable
Custom or personalised orders, sale items, and gift cards, as stated in the policy.
Refund Policy
Exchanges
Return the piece you have; once accepted, place a separate order for the new one.
Refund Policy
EU cooling-off
Orders shipped into the EU may be cancelled or returned within 14 days under the terms in our policy, with the same condition requirements.
Refund Policy
Refund timing
After we receive and approve the return, refunds go to your original payment method within 10 business days. Banks may take additional time to post the credit.
Refund Policy
Care & packaging
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Silk care
Dry clean only. Store with care and keep the care card that travels with your order.
Experience
Collector’s Line arrival
Collector’s Line orders come in a presentation box — a navy window box or cream gift box — rather than a plain courier pouch.
Experience
Inside the box
Tissue, a branded band, a silk care card, and a short note. The band may name the line, such as Zar Nawaaz.
Experience
For Banarasi weaves and craft, see our Knowledge Centre .
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