Privacy Policy

This Privacy Policy describes how Futaaba Fashions (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from futaaba.com (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term “personal information”, we are referring to information that identifies, relates to, describes or can be associated with you.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

• Contact details including your name, address, phone number, and email.
• Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
• Customer support information including the information you choose to include in communications with us, for example, when sending a message through WhatsApp, Instagram, email, or other channels.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect about Your Usage

We do not run our own analytics or advertising trackers on this Site. Standard server or hosting logs operated by our web host may record technical details such as IP address, browser type, and pages requested. Form and payment providers may also process technical data when you use their services.

Information We Obtain from Third Parties

We may receive information from vendors who help us operate, including:

• FormSubmit — relays contact and newsletter form submissions to our email (shop@futaaba.com). Name, email, phone, and message content you submit are transmitted through this provider.
• Razorpay — when you pay via our official Razorpay page or a payment link we send, Razorpay collects payment details needed to process the transaction under Razorpay’s privacy policy.
• Shipping and logistics partners — when we dispatch an order, we share the address and contact details needed for delivery.

We do not operate advertising networks or sell personal information to data brokers. Also see Third Party Websites and Links below.

How We Use Your Personal Information

Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to your purchases, returns, exchanges or other transactions, to arrange for shipping, facilitate any returns and exchanges and other features and functionalities related to your account.

Marketing. If you subscribe to our newsletter or ask to hear about new collections, we may email you updates. You can unsubscribe at any time. We do not run third-party behavioural advertising on this Site.

Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you believe your information has been compromised, please contact us immediately. If you are an EEA resident, the legal basis for these data processing activities is our legitimate interest in keeping our website secure for you and other customers, according to Art. 6 (1) (f) GDPR.

Communicating with You and Service Improvement. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you according to Art. 6 (1) (f) GDPR.

Cookies

This Site is a static catalogue. We do not run advertising pixels, analytics tags, or third-party ad cookies on futaaba.com. Your browser may still store ordinary technical data when you visit (for example, as part of normal HTTPS delivery).

When you submit a contact or newsletter form, the request is handled by our form provider (FormSubmit), which may process your submission under its own privacy practices. When you follow links to WhatsApp, Instagram, or Razorpay, those services may set their own cookies on their domains — governed by their policies, not ours.

For more detail, see our Cookie Policy.

How We Disclose Personal Information

We disclose personal information only as needed to operate the business:

• Form providers (FormSubmit) to deliver your form messages to us.
• Payment processors (Razorpay) to collect payment you initiate.
• Couriers and logistics partners to deliver orders.
• When required by law, to enforce our terms, or to protect our rights and users.

We do not sell personal information, and we do not share it with advertising networks for cross-context behavioural advertising. We do not use or disclose sensitive personal information for inferring characteristics about you.

User Generated Content

The Services may enable you to post product reviews and other user-generated content. If you choose to submit user generated content to any public area of the Services, this content will be public and accessible by anyone.

We do not control who will have access to the information that you choose to make available to others, and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third parties.

Third Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

We do not knowingly sell or share children’s personal information.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

• Right to Access / Know: You may have a right to request access to personal information that we hold about you.
• Right to Delete: You may have a right to request that we delete personal information we maintain about you.
• Right to Correct: You may have a right to request that we correct inaccurate personal information we maintain about you.
• Right of Portability: You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
• Marketing preferences: You may ask us to stop promotional emails. We do not sell personal information or run targeted advertising cookies on this Site.
• Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
• Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
• Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you.

You may exercise any of these rights by contacting us using the contact details provided below. We will not discriminate against you for exercising any of these rights.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to lodge your complaint with your local data protection authority.

International Users

Please note that we may transfer, store and process your personal information outside the country you live in. Your personal information is also processed by staff and third party service providers and partners in these countries.

If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Customer care & grievances

Customer care: shop@futaaba.com · +91 89556 32853 · WhatsApp +91 97991 83333.

Grievance Officer: Shelly Bansal (Founder). Full contact details and timelines are on our Legal Notice.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at shop@futaaba.com or contact us at B-110, Balaji Marg, Hanuman Nagar, Jaipur, RJ, 302021, IN. Contact and newsletter forms are delivered via FormSubmit to that email address.

For the purpose of applicable data protection laws and if not explicitly stated otherwise, we are the data controller of your personal information.